Downloading Diagnostic Logs

The Diagnostic Logs feature lets you generate and download a support file to aid troubleshooting by Watlow support teams. After downloading, save the support file and share it with Watlow technical support. If they have already contacted you, reply to the existing email and attach the file. Otherwise, email it to your local Watlow representative with a brief description of the issue.

Note - You can only access this function if you have the Can access Diagnostic Logs permission. If you need to access this function and do not have permission, please contact your system administrator.

To download the diagnostic support file:

  1. From the EPM Device User Interface screen, select Options - Maintenance - Diagnostic Logs:

  2. The Diagnostic Logs screen displays:

  3. Complete as required:

    • Selected target - Displays the current download selection, based on the Download target and Download item you choose:

    • Download target - Allows you to choose where the support file is saved:

      • Local - Saves the selected support file to the local destination on the device. When you select Local in Download target, the Selected target area displays the local destination details.

      • USB - Ensure your USB flash drive is connected. When you select USB in Download target, the Selected target area displays the USB destination details.

    • Download item - Allows you to download the support file:

      • Support file - Downloads the support file in UHQ format.

  4. To start the process:

    • For a Local target, select Download .

    • For a USB target, select Export .

    Last update - October 2026